Education

Master of Architecture | University of Cincinnati

Cincinnati, OH  |  College of DAAP  |  2005 - 2007

Bachelor of Science in Architecture | University of Cincinnati

Cincinnati, OH  |  College of DAAP  |  2001 - 2005

 Expertise

User Research

Moderated and unmoderated testing, generative and evaluative studies, script writing, persona definition, stakeholder interviews, surveys (i.e., SUS and NPS), analytics driven design

Design Process

Journey mapping, design sprints, information architecture, wireframing, prototyping, traditional whiteboarding

Digital Tools

Figma, Sketch for Teams, Axure, Adobe Creative Suite, Usertesting, Fullstory

 Experience

Great American Insurance Group | UX Designer Consultant

Cincinnati, OH  |  2024 - Present

• Lead UX designer across four internal products

• Design system contributor responsible for the introduction of mobile responsive component and pattern library considerations

Nationwide Insurance | UX Team Lead

Columbus, OH  |  2022 - 2024

• Successfully led the UX team through rigorous implementation of 20 state-specific features for the 'Connect' digital quoting experience, resulting in the product serving 12 additional states

• Created a business case for, and directed the end-to end redesign of the property first notice of loss experience, aligning with significant 'Claims Center' technical constraints

• Coordinated product design delivery timelines with business and product teams, continually refining expectations to align with ever-evolving product goals

• Facilitated design sprints to define product requirements, journeys, and roadmaps 

• Reviewed all design work across the team to ensure compliance with design standards, UX best practices, and overall brand consistency

PriMedicus Development | UX Designer Freelance

Cincinnati, OH  |  2022 - 2023

• Provided inclusive device designs through interviews with physicians, paramedics, and nurses, tailoring designs to accommodate diverse usability requirements

• Reinforced UI interactions by strategically incorporating audible and haptic design elements

• Produced designs within the digital display limitations of a single-use device's price point

• Refined product usability after conducting iterative rounds of usability testing in real-world scenarios with functional prototypes

Ameritas | UX Design Lead

Lincoln, NE  |  2017 - 2022

• Established UX in the organization as the initial hire, building a team of ten designers and cultivating team growth and expertise

• Ensured cohesive user experiences by leading design initiatives for all group division products, spanning marketing sites, broker portals, and sales portals

• Introduced a design sprint model, enabling progress through complex epics and facilitating collaboration among multiple stakeholders

• Instituted a comprehensive design system and digital voice, enhancing product consistency and brand coherence

• Played a critical role in integrating UX within the scrum team sprint model during the organizational transition from waterfall

• Implemented Qualtrics surveys within all customer-facing products to establish baseline SUS scores, identify products with the lowest scores over time, and generate future work for the team

Polar 3D | UX Designer Freelance

Cincinnati, OH  |  2018 - 2019

• Led the development of a design system and digital voice for Polar 3D site redesign, enabling consistent branding and user experience

• Designed a new landing page to reinforce brand identity, articulate the company's mission, and enhance user accessibility 

• Designed a visual control panel to streamline user interaction and comprehension of complex configurable properties including infill, rafting, filament profiles, and other printing functionality

• Established new audience model, providing a robust framework for delegation, group management, and permission settings

Fifth Third | UX Designer Consultant

Cincinnati, OH  |  2014 - 2017

• Designed multiple industry leading features including Touch ID, immediate funds availability for mobile check deposits, and cardless ATM transaction staging

• Designed Siri-integrated user experiences, enabling fund transfers through voice commands for enhanced accessibility

• Elevated user experience and visual coherence by mapping information architecture and navigation structures for existing mobile apps,  informing the integration of new Material Design and iOS HIG guidelines 

• Designed an app store feedback solicitation process that raised the review count from 30 to 4000 and a 2.5 star average to a 4.5 star average within a four-month period

• Established web container standards within the mobile apps to create a smoother handoff between native app and responsive web content

Rockfish | UX Designer Consultant

Cincinnati, OH  |  2016

• Collaborated with Ford Automotive to design multiple market-leading features such as a concierge service, remote trunk delivery, phone key integrations, and more

• Designed workflows and conducted visual design reviews for all mobile features, ensuring a consistent customer experience 

• Oversaw and ensured consistency across project requirements, workflows, and designs, helping to maintain high-quality brand standards and recognition

• Worked closely with multiple third-party service providers to enable them to effectively collaborate

Quest Diagnostics | UX Designer

Mason, OH  |  2010 - 2014

• Designed native EHR apps for iPad, iPhone, Android, and web application counterparts

• Scripted, organized, and facilitated weekly usability testing sessions with physicians

MedPlus | QA Engineer

Mason, OH  |  2009 - 2010

BHDP Architecture | Designer

Cincinnati, OH  |  2007 - 2009

GBBN Architects | Design Intern

Cincinnati, OH  |  2007

Hastings Architecture | Design Intern

Nashville, TN  |  2006 - 2007

Solomon Cordwell Buenz | Design Intern

Chicago, IL  |  2004 - 2005

Smallwood Reynolds Stewart Steward | Design Intern

Atlanta, GA  |  2003 - 2004